Privacy & Cookies Policy

This is the Privacy & Cookies Policy (the “Policy”) of HomeBook Limited, a company incorporated under the laws of England and Wales with company number 14723792 whose registered office is 1 Bell Lane, Lewes, England, BN7 1JU (hereafter “HomeBook”, “we” or “us”). This Policy describes the ways in which HomeBook collects and uses information about you when you use our website at www.home-book.co.uk (the “Website”), or access our mobile application (the “App”). 

 

HomeBook may change this Policy at any time and whilst it will tell you about what it feels are key changes to the Policy, please check it regularly to keep up-to-date. If you do not wish to accept the new Policy you should stop using the Website and/or the App (as applicable). If you continue to use the Website and/or the App (as applicable) after the changes, your continued use of the Website and/or the App shows us your agreement to be bound by the new Policy.

 

This Policy was last changed in March 2024. 

 

  1. ICO registration: For the purposes of data protection legislation, HomeBook is the controller for the processing of your personal data and has registered with the Information Commissioner’s Office (“ICO”). HomeBook’s registration number is 14723792. 

 

  1. Information we use about you: We collect and process the following information from you via the Website:

 

What information do we collect? When do we collect this? How do we use this information? Our reasons
Your: 

  • Name 
  • Address
  • Email Address
  • Telephone number
When you request a demo of HomeBook.  To contact you about/give you access to the HomeBook demo.  Consent. You choose to provide this information when you request a demo from us of our services. 
Your: 

  • Name  
  • Address
  • Email Address
  • Any other information submitted as part of your query
When you choose to contact us via the Website.  To answer your query.  Consent. You choose to provide this information when you choose to contact us.  
Your: 

TBC.

When you use the Website. To monitor and improve how we offer services through the Website.  Consent, Legitimate interests. We use this data to improve how we are offering our services to our users and such data does not outweigh your rights and freedoms as it is technical in nature and mostly analytical/non-identifying. If, however, we cannot rely on legitimate interests by law then we will obtain your consent accordingly.

 

We collect and process the following information from you via the App:

What information do we collect? When do we collect this? How do we use this information? Our reasons
Your: 

  • Name 
  • Address
  • Email Address
  • Phone number
When you create an account with us (whether as an admin or individual user). To create an account for you so that you can access the App. Contractual Necessity.  This information is necessary for us to create your account and allow you to use our App.
Your: 

  • Bank account number
  • Credit / debit card details
  • Details and records of all payments you have made for our services.
When you subscribe for paid services through the App. To take payment from you for the services to which you have subscribed. Contractual Necessity. We need this information in order to take payment from you in respect of the services that you have purchased from us. 
Your: 

  • Name 
  • Address
  • Email Address
  • Telephone number
  • Any other details which you provide to us connected with your particular query.
When you contact Customer Support, with the information you provide depending on the nature of your support query. To contact you about your issue and to help us resolve your issue. Contractual necessity. We need this information in order to assist you when you have contacted us for support.
The score that you give in relation to our Homeowner Satisfaction Survey. When you choose to complete the Homeowner Satisfaction Survey.  To provide property developers with feedback on their developments. Consent. You choose whether to complete the survey or not. 
Any information that you choose to post within our community forum. When you choose to participate in the forum discussions. To enable you to participate in this forum to seek local recommendations and organise events.  Consent. You choose whether to participate in the forum discussions or not.  
Your: 

  • TBC.
When you use the App.  To monitor and improve how we offer services through the App.  Consent, Legitimate interests. We use this data to improve how we are offering our services to our users and such data does not outweigh your rights and freedoms as it is technical in nature and mostly analytical/non-identifying. If, however, we cannot rely on legitimate interests by law then we will obtain your consent accordingly.

 

  1. Sharing your information with third parties: Some of the information HomeBook collects from you is passed to third parties. These third parties are:

 

  1. our website and app hosting provider Cloudways;
  2. certain third party analytics and cookies providers as described further in Clause 7 below;
  3. our regulator (the ICO);
  4. in anonymised form, HomeBook may share the information with:
  1. any third party, in relation to the sale of some or all of HomeBook’s business, or its assets, or as part of any business restructuring or reorganisation. HomeBook will take steps with the aim of ensuring that your rights continue to be protected if your personal data is transferred under these circumstances; 
  2. data aggregators and platform providers as part of an analysis of user metrics or sales performance; or
  3. law enforcement agencies in compliance with law enforcement.

 

  1. Links to third party websites and third party adverts: HomeBook is not responsible for the privacy policies and practices of other sites even if you access them via the Website and/or the App and/or if they are used by HomeBook to provide its services via the App. You should check the policy of each site you visit and contact its owner or operator if you have any concerns or questions. 

 

  1. Security: HomeBook has implemented technology and policies to safeguard your privacy from unauthorised access and improper use. 

 

  1. Storage and Data Retention: We store your personal data in the EEA. We retain your data for no longer than is reasonable in line with the purposes for which it was originally collected.

 

  1. Cookies: HomeBook uses cookies and similar technologies in the following ways when you use the Website and/or the App:

 

Website

 

Cookie Type Purpose Further Information

 

Platform

 

Cookie Type Purpose Further Information

 

  1. Exercising your rights: You can contact us using the details set out in Clause 9 below if you wish to: (i) access a copy of the personal data that we hold about you; (ii) correct any items of personal data that we hold about you; and/or (iii) have any items of personal data that we hold about you erased or object to our processing of such items of personal data.

 

  1. HomeBook Details: If at any time you would like to contact HomeBook about your views on this Policy or any enquiry relating to your personal information, you can do so by sending an e-mail to us at [email protected] or write to us at Data Protection Query, HomeBook Limited, 1 Bell Lane, Lewes, England, BN7 1JU. You also have the right to make a complaint to the ICO by contacting them at any time.